Retail Customer Support Processes RetailDig – Retail Technology, Software & Business Processes

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Retail Customer Support Processes Customer support training – E-learning Face-to-face support Telephone support Online customer support – web chat and web collaboration; e-mail customer support The query to resolution process Information and data access to provide support and resolution Maintaining a knowledge-base of support queries and solutions Monitoring of customer support / service Customer support quality control Web resources Customer Service & Support – The Retail Perspective – A Webster – Buchanan – industry research report (PDF)

RetailDig – Retail Technology, Software & Business Processes